Updates – NapoleonCat https://napoleoncat.com One social media tool to manage it all Thu, 22 Oct 2026 09:55:44 +0000 en hourly 1 Latest improvements to NapoleonCat’s Social Inbox https://napoleoncat.com/updates-and-improvements/latest-improvements-to-napoleoncats-social-inbox/ Thu, 22 Oct 2026 09:55:44 +0000 https://napoleoncat.com/?post_type=updates&p=116359 Latest improvements to NapoleonCat include Social Inbox: Social CRM profiles open in a new tab Opening a user profile in the Social CRM module now opens it in a new tab, so the list you were working from stays where it was. Confirm a tag with Enter Type part of a tag name and press Enter to apply it when only one tag matches. This brings back the behavior from the old Inbox and saves you…

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]]> Instagram Mentions in the Social Inbox https://napoleoncat.com/updates-and-improvements/instagram-mentions-in-the-social-inbox/ Wed, 07 Oct 2026 08:41:05 +0000 https://napoleoncat.com/?post_type=updates&p=114959 Mentions, already available for Facebook, now work for Instagram too. When another account tags your brand in a post or a comment, it lands in Social Inbox as its own ticket, with a link to the source on Instagram. New: Mentions tickets for Instagram A mention from another account arrives in the Inbox as a ticket of the Mentions type, so you can see who tagged your brand without checking…

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]]> YouTube Ads comments, translations, and TikTok Ads ​connection https://napoleoncat.com/updates-and-improvements/social-inbox-youtube-ads-comments-translations-and-tiktok-ads-connection/ Mon, 28 Sep 2026 11:04:05 +0000 https://napoleoncat.com/?post_type=updates&p=114502 New capabilities shipped to Social Inbox. Here’s what changed: New: TikTok Ads Comments Connect a TikTok Ads account to your organic profile in NapoleonCat. Comments from ads land in the Inbox alongside your organic ones, so you can reply to both in one place instead of switching to TikTok Ads Manager. New: Reworked Translation Flow Translation in Inbox v2 now covers both incoming…

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]]> Inbox Analytics: rebuilt and expanded https://napoleoncat.com/updates-and-improvements/inbox-analytics-rebuilt-and-expanded/ Thu, 24 Sep 2026 10:35:29 +0000 https://napoleoncat.com/?post_type=updates&p=114462 Inbox Analytics now matches the new Inbox. Everything that existed before the migration is back, and three new views join it. New: New Conversations Track the number of new conversations over time. New: Conversations by Tag See how topics and categories break down across the conversations coming through the Inbox. New: Conversations by Sentiment Watch sentiment shift over time and see…

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]]> New counters on Inbox and My tasks https://napoleoncat.com/updates-and-improvements/new-counters-on-inbox-and-my-tasks/ Wed, 23 Sep 2026 12:54:04 +0000 https://napoleoncat.com/?post_type=updates&p=114454 The tab badge shows the number of tickets across your full filtered view. The bulk select counter shows how many you can select right now, based on what’s already loaded on screen. These two numbers won’t always match. Expect a gap when extra filters are active (tag, sentiment, assignment, search), when you haven’t scrolled to the bottom of the list yet, or when DMs are in the mix…

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]]> Sentiment and Tags on Individual Messages: What’s New https://napoleoncat.com/updates-and-improvements/sentiment-and-tags-on-individual-messages-whats-new/ Wed, 09 Sep 2026 19:13:33 +0000 https://napoleoncat.com/?post_type=updates&p=114118 We have improved how you can mark messages and entire threads. Message-Level Sentiment and Tags Apply sentiment and tags directly to a single message inside a conversation (Messenger, Instagram DM, and similar channels), not only to the conversation as a whole. Conversations Surface on a Single Matching Message Filtering by sentiment or tag now surfaces a conversation if even one message…

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]]> Auto-moderation: clearer rule conditions https://napoleoncat.com/updates-and-improvements/auto-moderation-clearer-rule-conditions/ Wed, 12 Aug 2026 10:24:53 +0000 https://napoleoncat.com/?post_type=updates&p=112156 When you combine multiple conditions in a rule, sentiment, message tags, user tags, and keywords are now connected with “AND” labels. You can see at a glance that every condition you set has to match before the rule runs. This change follows recurring customer questions about how rule conditions combine. No action needed; it applies to new and existing rules automatically.

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]]> NapoleonCat Mobile: New Inbox and Social CRM are here https://napoleoncat.com/updates-and-improvements/napoleoncat-mobile-new-inbox-and-social-crm-are-here/ Wed, 29 Jul 2026 06:19:49 +0000 https://napoleoncat.com/?post_type=updates&p=111523 The new Social Inbox is now available on mobile, along with Social CRM. Here’s what’s new. Full Inbox 2.0 on mobile Comments, DMs, and reviews from all your social media, in one place. Filter by status, date, or platform, and use tags to organize conversations, all from your phone. New: Social CRM on mobile See full conversation context right in the app: customer profile, message history…

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]]> Bulk actions are now available in Social Inbox https://napoleoncat.com/updates-and-improvements/110311/ Tue, 02 Jun 2026 12:33:59 +0000 https://napoleoncat.com/?post_type=updates&p=110311 Select multiple tickets at once and apply any of the following in a single move: Useful when clearing a backlog, triaging high-volume periods, or handing off a set of conversations between shifts. Availability Bulk actions are now live for all Social Inbox 2.2 users. …

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