Upgrade the way you moderate and manage comments, messages, and reviews on social media – from chaos and daily headaches to one easy, multi-user social media engagement tool.
Social Media Engagement Tool
Trusted by:
With NapoleonCat’s Social Inbox,
you get one dashboard to:
- Moderate all comments and messages across multiple social media platforms and accounts.
- Moderate comments on TikTok, including TikTok ads.
- Moderate comments on Facebook, TikTok and Instagram ads.
- Get Facebook, Google Business locations, Apple App Store and Google Play Store reviews in one place
- Work with multiple teams and clients.
- Create user profiles for people who contacted you on social media. Use internal notes, conversation history, personal contact information to make each interaction truly unique and relevant.
Supported platforms:
Community management and customer service
just got a lot easier
All messaging in one place
Keep all your social media conversations in one clear and organized dashboard. No more jumping between platforms or stressing over your workload. We got you.
Real-time notifications
Stay on top of all conversations as they happen. Track who’s doing what in real time to see how much your team members currently have on their plates.
Smooth team collaboration
Assign tasks to team members and share feedback and customer insights. Easily share access with clients and external collaborators without compromising password security.
Smart filtering
Categorize and prioritize messages to focus on what needs your attention first. Tag comments and their authors for team-wide transparency.
Automated responses
Save hours in a week using auto-moderation rules to respond to repetitive questions or quickly clean up spam under your posts, no sweat.
Audience insights
Create customer profiles based on the history of your social media interactions to learn more about your audience and provide targeted social media customer service.
Your team’s favorite social media engagement tool
It’s what the future of
social media management looks like
Create more bandwidth for your social media team
Spend less time finding new comments, looking for ad interactions, and switching between platforms and profiles – and more time creating engaging content and responding to what your audience really needs.
Provide better customer service across social media channels
Your customers expect you to be there for them – often instantly. With the Social Inbox, it’s actually possible, with all the interactions right in front of you and smooth workflows to handle customer tickets. In real time, all the time.
Collaborate with teams and clients without friction
The Social Inbox was built for teams. Use it to communicate with other team members, consult tickets with your clients, ask important questions and get feedback – all in one place. The same place where all the action is.
Quickly access relevant data
With performance data right at your fingertips, you can keep consistently improving your social media results and the work of your team. Plus, you’ll finally be able to make data-backed decisions instead of just going with your gut.
Kathleen Belleza
VPA AustraliaThe customer service team is really happy that it is so easy to navigate, easy to find and respond to comments, and you can easily hide comments when necessary.
Mats Genberg
Genberg & CoIt’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!
Colin Wayne
Redline SteelWe have enjoyed using NapoleonCat the past few years, and think the platform, especially the automation feature, has been a vital key to our success.
Ready to upgrade the way you manage social media?
Try NapoleonCat’s Social Inbox – and you won’t want to go back. Join thousands of satisfied brands who have already made their social media presence much less complicated – and much more effective for their businesses.
Get started now