Customer Success Advisor. (Retention Team)

Are you a people-centric problem solver with excellent English?
Do you want to expand your skill set in a dynamic startup environment?

Join our awesome team and help our social media marketing SaaS customers grow across seven continents!

As a Customer Success Advisor at NapoleonCat you will: 

  • Build relationships and provide support to our customers from all around the world
  • Lead product demonstrations for our clients and help them achieve success with NapoleonCat 
  • Have a direct impact on NapoleonCat roadmap by sharing your ideas and customer’s feedback
  • Maintain and enrich the Knowledge Base with product-related manuals and guides
  • Participate in the beta tests of the new functionalities of the platform
  • Proactively cooperate with other NapoleonCat teams in providing the best customer experience 

We’re looking for: 

  • 2+ years experience in customer success, account management (ideally in a SaaS or software company)
  • Excellent Polish and English proficiency, both written and verbal 
  • Great written, verbal and interpersonal communication skills
  • Empathetic attitude with a desire to help customers reach their goals, and the ability to handle comments in a positive manner
  • A people-centric, team working approach
  • Willingness and ability to learn new tools and processes – we use a stack of business tools that help us manage and automate our work
  • A proactive approach and curiosity to learn more about the industry, product and customers 
  • Social media knowledge is a plus 

Perks of the job: 

  • Working in a fast-moving business that’s growing internationally
  • Access to private healthcare and a self-development budget
  • Performance bonus in addition to a competitive salary
  • Remote work (you can also work from our Warsaw office if preferred)
  • 26 days of paid annual leave

Let’s meet up, chat, and get to work! 🙂

Make sure to add the following disclosure to your resume:

„I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation​)”.

Work with a tribe that shares your vibe!

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