Case Study – NapoleonCat

Case Study: How Azerbaijan’s Largest Mobile Operator Keeps Social Media Under Control at Massive Scale

Karolina Kurcwald — Fri, 13 Feb 2026 11:53:59 +0000

When over 850,000 social media interactions land in your inbox every month, manual moderation and scattered workflows can really disrupt the business – and its reputation. Azercell needed a way to manage customer service and employer branding conversations across multiple platforms efficiently, consistently, and at scale. And NapoleonCat became the platform that made it possible.

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Case study: How New Balance Saves 33% of a Full-Time Job While 100% Protecting Brand Reputation

Karolina Kurcwald — Mon, 19 Jan 2026 13:03:29 +0000

The Polish team at New Balance manages the presence of a global brand across several local markets at once – all while dealing with thousands of comments, including spam and hate speech on social media. A small team with a large scale of operations was bound to face chaos, wasted time, and reputational risks. But with NapoleonCat, they streamlined content publishing and moderation and automated…

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How NapoleonCat supports Bien Agency in moderating, analyzing, and publishing on social media

Karolina Kurcwald — Wed, 04 Jun 2025 12:23:15 +0000

When you work with multiple clients, it’s basically impossible – or at least, inefficient – to manage a brand community organically. Bien Agency knows it too, and that’s why they use NapoleonCat to moderate comments, publish content, and analyze performance on social media – all in one platform. Created by Wojciech Biendzio, Bien Agency develops and implements comprehensive social media…

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Case Study: How Plej Agency Drives Results for Clients and Job Satisfaction for Its Moderators Using NapoleonCat

Karolina Kurcwald — Wed, 19 Mar 2025 10:00:54 +0000

Multiple clients and multiple profiles on multiple social media platforms – it’s the bread and butter for just about any marketing agency. The key is to handle all of it in a way that leaves the clients impressed. To do that, you need tools that help the team work more efficiently – which is what Plej uses NapoleonCat for. Plej is an award-winning, Warsaw-based marketing and event agency.

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Does Moderation Pay Off? White Bits Agency Case Study

Iwona Polak — Thu, 05 Oct 2023 15:14:54 +0000

Comment moderation is not an easy fit – any community manager can confirm. But it’s also an important part of the sales funnel for any company present on social media – and of any social media agency’s sales offer. Take a look at how the White Bits agency handles it, supported by NapoleonCat. White Bits is a social media and digital communications agency handling the online presence of…

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Case Study: Perfecting e-Commerce Customer Service Using the Social Inbox

Karolina Kurcwald — Thu, 01 Jul 2021 14:44:38 +0000

Social media is an essential channel for any e-commerce business today. And it can be many things – a major traffic generator, brand builder, and customer service channel all in one. But it also comes with its challenges, especially as the business scales up, with more and more products to sell and more customers to serve. Luckily, as the case of one of our clients shows…

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Case Study: Using Social Media Analytics to Build Solid Engagement for an eCommerce Brand

Karolina Kurcwald — Thu, 01 Jul 2021 12:46:27 +0000

Experienced social media marketers know this all too well: it’s one thing to grow your followings on different channels and another one to keep your audience engaged. And the larger the following, the more challenging it can actually get to keep the engagement flowing. But the e-commerce company Displate shows you can do both, as long as you pay close attention to your performance and…

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Case Study: How to Utilize the Potential of Google My Business With NapoleonCat

Blanka Ozimina-Karpinska — Wed, 01 Jul 2020 06:25:00 +0000

Although Google My Business was launched in 2014, Google only started enhancing the tool with many new features in 2019. The updates have led to a dynamically growing number of client reviews, which, in turn, has resulted in the creation of another influential communication channel between companies and their clients. Brands are now required to dedicate appropriate attention to yet another…

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Case Study: How Katie Barber Marketing Uses NapoleonCat to Build Thriving Brand Communities

Karolina Kurcwald — Wed, 18 Sep 2019 12:41:49 +0000

As your (maybe initially small, or even one-person) social media business grows, working with your now many clients and managing their many social media profiles will take more and more of your time. Here’s how Katie Barber Marketing uses NapoleonCat to save some of that time while delivering top-notch social media marketing services for their growing client roster.

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